The situation surrounding coronavirus (COVID-19) is rapidly developing, and Jake’s 58 Casino Hotel continues to be focused on efforts at our facility to protect the health and safety of our guests and employees. We temporarily closed the casino until further notice beginning at 6 p.m. today, March 14. Our hotel and main restaurant will remain open until noon Sunday, March 15, to accommodate overnight guests. All activities are canceled, including casino promotions.
We will be communicating as quickly as possible with our employees to assist them during this period. We thank them for their ongoing diligence and ability to adapt in a very fluid and unprecedented circumstance.
To date, we have worked to protect public health by following New York State and CDC guidelines including:
We will remain in close touch with State and County health officials, and we look forward to reopening Jake’s 58 shortly and continuing to provide a clean, safe environment.
We apologize for the inconvenience and look forward to hosting you again in the near future. For information updates visit this page and Facebook at Facebook.com/Jakes58.LongIsland.
Thanks for your understanding and see you soon,
General Manager, Jake’s 58 Casino Hotel
How long will Jake’s 58 be closed?
We are closely monitoring the situation and following the guidelines issued by federal, state and local health authorities, including the CDC. Once it is determined that it is safe to reopen, we will communicate all information here on our website and on our social media channels, Facebook.comJakes58.LongIsland.
What is being done for employees – will they continue to get paid and receive benefits?
We have communicated with our employees about how we are able to assist them during this period. We thank them for their ongoing diligence and ability to adapt in a very fluid and unprecedented circumstance.
If you are a Jake's 58 Casino Hotel associate, please call the Associate Service Center at (877) 936-2272 and choose option 5 for any questions.
I visited your casino the past few weeks, am I at risk of exposure?
Jake’s 58 has worked to protect public health by following New York State and CDC guidelines. If you are symptomatic, please follow the New York State Department of Health and CDC guidelines.
Will my offer/promotion be honored once the casino is reopened?
Right now, we are focused on the health and safety of our guests and employees. Once we reopen, we will communicate our upcoming offers/ promotions. But don’t worry, we have many more exciting programs planned.
Is the hotel open for me to stay at?
At this time, the entire property is temporarily closed. Jake’s 58 will communicate all information including planned re-openings here on our website and on our social media channels, Facebook.comJakes58.LongIsland when it is determined safe to reopen.
How do I cancel/ receive a refund for my reservation for the hotel?
Guests booking with Jake’s 58 will not be charged for their rooms/reservation during the temporary closure and will be canceled automatically. Guests booking through a third-party site, ex. Hotel.com, Expedia, etc. should contact them separately to rebook/cancel.
Where can I get updates on your plans to reopen?
Jake’s 58 will communicate all information for reopening here on our website and on our social media channels, Facebook.comJakes58.LongIsland.
Where can I obtain my win/loss statement for 2019?
Please visit our Win/Loss Request page website to complete a 2019 win loss request form. Personal information will be required to complete the request including:
First & Last Name
Player ID (your member ID on your player’s card, not your PIN)
Driver's License Number (not license plate)
Please ensure the details provided are accurate and complete. Unfortunately, we cannot process win/loss requests if your Player ID and driver’s license data does not match our records.
Please allow 3 business days for a member of our team to review and process this request.
At this time only 2019 win/loss statements can be processed; Jake’s 58 will be able to process other years once we reopen.
What if I have questions regarding the win/loss statement I received?
The information provided is in response to a request by the person identified. The activity shown in the statement is associated with the player's club card only. Hence, no assurance is made that this activity was accumulated by the person identified. The figures provided may not be all inclusive of the person's gaming activity and only reflects that information currently available in the Jake’s 58’s database. Further, the above 'Dollars In' figure may include winnings and may not be an accurate representation of investment.
My voucher with cash is past 45 days old? How do I receive my cash?
If the voucher is less than 45 days old, please hold until we reopen. If the voucher surpasses 45 days, please visit nylottery.ny.gov/ to download a form and follow the instructions for submission.
What about my Lucky North® Club points? Will they expire while you’re closed?
Your Lucky North® Club points are safe. Jake’s 58 has suspended all points and tier status expiry during the closure and until further notice. Lucky North® Club points will not expire while the property is closed.
Will I retain my Lucky North® Club status?
Your Lucky North® Club status will remain unchanged while the property is closed.
I miss playing all the games. Is there something I can play while Jake’s 58 is closed?
Yes! Don’t get cabin fever, download the Lucky North Casino app. Enjoy, slots like Double Luck Nudge, Jackpot Inferno and Cash Locomotive Aztec Legend. You can also learn a new game like Keno, BINGO, Blackjack and Video Poker.
Download & Play
Who can I contact at Jake’s 58 on other questions not answered here?
Guests can fill out the Contact Us form and a member of Jake’s 58 will be happy to answer any questions.